Orders placed on our website require the accuracy of email addresses and the ability of email systems to transmit and receive emails effectively. TheTrophySite will not be liable for any loss or delay caused by the failure of an email to reach it's intended recipient.

Order Confirmation:
After submitting your on-line order an automatic email will be sent to you acknowledging the receipt of your order.
If the payment is aborted for any reason you will not receive a confirmation until payment has been made, however the order will remain in our system as payment pending.
Upon receipt of your order it will be checked by a member of staff and any discrepancies or issues addressed. Your order will be progressed upon receipt of payment in full.

Order Completion:
We aim to complete orders small orders usually within 2-3 days, most others within 3-5 working days from confirmation of order and receipt of payment. During the busy season April - June please allow extra time. Please allow extra time for complex and large orders, especially those where artwork proofs are required. 

Urgent Order:
If you require your order urgently please make a note of the date on the order. We will do our best to fulfil an urgent order, however, due to work load and lead times from our suppliers, it may not be possible. We will inform you if we cannot meet your delivery date.
We reserve the right to refuse any order.