We aim to complete most orders within 3-5 days. Please allow extra time for complex orders, especially those where artwork proofs are required.
Whilst we cannot guarantee delivery by a specific date, please make a note of any 'Required by' date on the order notes. We will consider this date during the order review process and if the date looks unlikely to be achievable then we will let you know and give you the opportunity to cancel the order and have any payments made refunded.
Delivery charges are as follows:
Orders* £0 - £25.00 (Royal Mail 48 hr Tracked) £6.00
Orders* £0 - £75.00 (Courier Tracked) £9.60
Orders* over £75.00 £FREE
Non UK Mainland £15.00
(All prices include VAT)
* Orders are for products ordered through the website and exclude engraving.
We will contact you when the order is ready to collect. Office hours are 9-5:30pm Mon - Fri and 10:30am-1pm Saturday. (During July & August we are NOT open on Saturdays). Our location is HERE (opens in a new window).
Postal orders will go by Royal Mail using their 48 hr tracking service.
Important notes regarding the Courier Service:
We use Royal Mail, UPS and Parcelforce for our courier services.
If we have an e-mail address/mobile number the delivery details will usually be e-mailed/texted from the courier's website.
You may be given the option to collect from a 'Drop Off' shop if you are not going to be in. This depends on the services offered by the courier.
Some destinations in the north of Scotland may take an extra day.